Return & Refund Policy

Last updated: September 17, 2025

Shawleeg stands behind the quality and fit of every apparel and accessory we make. If something isn’t right, this policy explains—clearly and simply—how returns and refunds work.

Where this applies: Orders shipped to United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

1. Quick Summary

2. What you can return

• Condition: Unused, unwashed, unworn items with all original tags/labels attached.

• Packaging: Use the original packaging when possible (branded polybags/tissue, any included accessories). If unavailable, use secure packaging at your cost.

• Proof of purchase: Order number, invoice, or order confirmation.

Items with signs of wear, stains, fragrance, deodorant/cosmetic marks, or any alterations are not eligible—unless there is a manufacturing defect.

3. What you cannot return

Gift cards (digital or physical)

Final Sale/Clearance items (sold “as is”)

Used/Washed/Altered apparel

Custom/Personalized items (e.g., custom prints/embroidery/made-to-order), unless defective

4. When it’s our fault (free returns)

We accept responsibility when any of these occur:

• Damaged in transit (tears, stains, damage)

• Manufacturing defects (faulty seams, broken zippers, misaligned prints)

• Wrong item shipped (incorrect size, color, style, design)

Your options:

• Replacement (subject to stock), or

• Full refund, including your original shipping fee

Cost: We provide a prepaid return label (pickup arranged where available).

5. Change of mind / size didn’t work

Eligibility: Request within 30 days; item must be unused/unwashed/unworn; tags intact.

Shipping cost: Paid by you (non-refundable). Use a tracked service and keep the receipt.

Inspection: After we receive the item, we check condition.

Refund amount: Product price only (original shipping is not refunded).

6. How to start a return (simple 3-step process)

Step 1 — Email us within 30 days
Send an email to [email protected] with:

• Order number

• Reason for return

• If damaged/defective: clear photos or a short video of the item and packaging

Step 2 — Follow our instructions
Within 1–2 business days, we’ll reply with return directions.

• If it’s our fault, you’ll receive a prepaid label.

• If it’s a change of mind/size, we’ll share the return address and packing tips.

Step 3 — Pack & send
Repack securely (original packaging preferred) and ship to: Shawleeg — Returns Departmen: 191 E Hinman Ave, Columbus, OH 43207

7. Refunds: timing & method

When we process: We initiate your refund within 7 business days after the returned item arrives and passes inspection.

How you’re paid: Refunds are issued in USD to your original payment method (card, PayPal, etc.). Store credit is available on request.

Bank timelines: Your bank or card provider may take up to 7 additional business days to release funds.

Restocking fees: None.

8. Lost or delayed deliveries (for your reference)

If you’re still waiting past the normal delivery window, contact us with your order number:

• United States: not delivered within 10 business days after ship date

• EU/UK/CA/AU: not delivered within 14 business days after ship date

If the carrier confirms loss, we’ll replace at no cost or refund in full.

Shipping times and cut-offs follow our Shipping & Delivery Policy (processing 1–2 business days; cut-off 2:00 PM EST; typical transit: US 5–6 BD, EU/UK 6–8 BD, CA/AU 7–10 BD).

9. Important notes

Use a complete and accurate street address (include unit/suite).

We’re not responsible for returns or deliveries sent to an incorrect address provided at checkout.

If you ask the carrier to reroute/forward your parcel after dispatch, Shawleeg is not liable for loss, theft, or damage from that reroute.

10. Need help? Shawleeg Support

• Address: 191 E Hinman Ave, Columbus, OH 43207
• Email: [email protected]
• Phone: +1 (614) 557-5865
• Support Time: Mon–Sun: 8:00 AM-5:00 PM EST