Shipping Policy

Last updated: September 17, 2025

This policy is part of Shawleeg’s Terms of Service and applies to all orders placed on the official website.

1. Shipping Options & Rates

Primary ship-from: Shawleeg workshop & warehouse, 191 E Hinman Ave, Columbus, OH 43207. In some cases, a nearby carrier hub or partner facility may dispatch to speed delivery.

*Transit times are estimates after dispatch. Customs and local conditions can add time, and tracking may update more slowly on cross-border segments.

Carriers: USPS, UPS, FedEx (selection depends on destination and service).

2. Processing, Cut-Off & Delivery Windows

Processing time: 1–2 business days (Mon–Fri, excluding U.S. public holidays) for final quality check and packing.

Same-day processing cut-off: Orders placed before 2:00 PM EST on business days enter processing the same day. Orders after that time start the next business day.

Estimated total delivery times (processing + transit):

• United States: 5–6 business days

• Europe & United Kingdom: 6–8 business days

• Canada & Australia: 7–10 business days

These are good-faith estimates, not guarantees. Weather, carrier capacity, customs inspection, or remote locations can extend delivery.

3. Order Tracking

When a parcel leaves Columbus, Ohio, Shawleeg emails a shipping confirmation with your tracking number and a direct carrier link.

Tracking may take 24–48 hours to begin updating (especially for international legs or customs staging).

Haven’t received it by the expected time?

• United States: Contact us if not delivered within 10 business days after the ship date.

• EU/UK/CA/AU: Contact us if not delivered within 14 business days after the ship date.

4. 12-Hour Change Window (Before Fulfillment)

After payment, your order enters a 12-hour change window. During this time you can edit size, color, quantity, address, or cancel.
Once the window closes, the order is submitted to fulfillment and changes/cancellations may no longer be possible.

5. Address Rules & Multi-Ship

One order ships to one address. For multiple addresses, please place separate orders.

We cannot deliver to P.O. Boxes, APO/FPO/DPO, or certain remote territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, and some island regions in Europe or Australia).

Use a complete street address (include apartment/suite/unit if applicable).

6. Countries We Currently Serve

Shawleeg currently ships only to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.
Orders outside these 10 countries cannot be processed at this time.

7. Taxes, Duties & Customs

• The price you see at checkout is the total you pay.

• For the supported countries above, Shawleeg covers import duties, VAT, and customs clearance—you should not be charged extra on delivery.

• Origin: All items are manufactured, printed, and shipped from the United States.

8. Packing Standards

• Garments: folded in protective polybags or tissue, then packed in branded mailers or boxes.

• A simple care card is included.

• Accessories (caps, totes, socks, etc.) are individually wrapped to prevent scuffs.

9. Damaged or Lost Parcels

• Damaged on arrival: Contact Shawleeg within 72 hours of delivery with your order number and clear photos/video of the item and packaging. After review, we will replace the item or issue a full refund.

• Lost in transit: If the delivery exceeds the timelines in Section 3 or tracking has not updated for 7 consecutive days, contact us. If the carrier confirms loss, we will replace at no cost or refund in full.

10. How to Avoid Delays

Enter accurate payment details and a complete street address.

Shawleeg is not responsible for deliveries to incorrect addresses entered at checkout or for parcels returned to sender due to address issues.

If you ask the final-mile carrier to redirect/forward a parcel after dispatch, Shawleeg is not liable for loss, theft, or damage arising from the reroute.

11. Canceling an Order

You may cancel any order that hasn’t been processed or shipped—please contact us as soon as possible, ideally within 24 hours of placing the order.

Once an order is handed to the carrier, cancellation isn’t available. After delivery, please use Shawleeg’s Return & Refund Policy.

For eligibility, timelines, and step-by-step instructions, please see Shawleeg’s Return & Refund Policy.

Contact – Shawleeg Support

• Address: 191 E Hinman Ave, Columbus, OH 43207
• Email: [email protected]
• Phone: +1 (614) 557-5865
• Support Time: Mon–Sun: 8:00 AM-5:00 PM EST